Yes! We provide Free Standard US Shipping on all orders over $99, covering all continental United States addresses. Orders below $99 will calculate standard shipping fees at checkout. Standard delivery takes 8‑10 business days after dispatch.

We ship to all 50 US states, Alaska, Hawaii and Puerto Rico. International shipping is temporarily unavailable at this stage.

Expedited shipping (5‑8 business days) is available as an add‑on at checkout for urgent events (prom, weddings). Rush shipping only speeds up transit time, dress production lead time stays unchanged.

Once your dress ships, we send an email with your unique tracking number. You can track real‑time delivery status via the carrier link inside the email, or log into your XALPHEOR account > My Orders.

Contact our support team with your order number within 7 days of the estimated delivery date. We will trace the shipment and provide a solution including replacement or refund based on carrier feedback.

We stand behind every dress with our core 30‑Day Easy Returns guarantee. You may return eligible items for a full refund within 30 calendar days after delivery, no complicated questions asked.

Eligible conditions:
‑ Dress unworn, unwashed, unaltered, all original tags attached
‑ No stains, rips, makeup or perfume damage
‑ Standard‑size prom, cocktail, bridesmaid dresses qualify
‑ Custom sized, clearance final‑sale items are non‑refundable

Email support@xalpheor.com with your order number, photos of the unworn dress, and we will send a return authorization label and step‑by‑step return instructions.

After we receive and inspect your returned dress, refunds will be issued to your original payment method within 5‑7 business days. Bank processing delays may add extra 2‑3 days.

Yes, free exchanges are available within the 30‑day return window. Simply note your preferred new size/color in your return email request.

Full order cancellation with 100% refund is allowed within 24 hours of purchase before production starts. After 24 hours, partial cancellation fees will apply based on production progress. Once shipped, orders cannot be cancelled; you may return after delivery following our return policy.

Minor edits (address, color, size) are accepted within 24 hours after placing your order. Send an email with your order number to our support team for adjustment requests. No changes can be made once production begins.

Please check your spam/junk mailbox first. If still missing, email our team with your payment email, and we will resend your full order receipt instantly.

Our system cannot add new items to finished orders. If you want additional dresses or accessories, please place a separate new order.

Refer to our online Size Guide on every product page, with detailed bust, waist, hip length measurements. Measure yourself lightly fitted without tight clothing. If your measurements fall between two sizes, we recommend sizing up for formal comfort.

Custom sizing service is available for all formal gowns for a small extra fee. Submit your full body measurements at checkout for a perfectly tailored fit. Custom‑size dresses are non‑returnable unless factory quality defects exist.

Minor color difference may appear due to screen brightness, lighting and fabric texture. Satin fabric reflects light differently than matte chiffon. If you need precise color matching for bridesmaid groups, we recommend ordering fabric swatches in advance.

All our satin and chiffon formal gowns come with soft full lining to avoid sheerness. Satin fabric has minimal stretch; chiffon features gentle flow without tight elasticity.

Yes, every dress listed on xalpheor.com is our exclusive authentic design, handpicked and 100% quality inspected before shipping. We never sell counterfeit, second‑hand or factory defective garments. Our “100% Authentic” badge promises genuine premium satin & chiffon fabric for every order.

If you receive a damaged, mis‑sewn or mismatched dress, contact us within 48 hours of delivery with clear photos of the issue. We will cover return shipping and send a brand‑new replacement at no extra cost, or process a full refund per your choice.

Each gown goes through a 3‑step manual quality check: fabric inspection, stitching & fitting test, full appearance review. Only qualified dresses will be packaged and dispatched to customers.

Absolutely. Our entire checkout page uses end‑to‑end SSL privacy encryption to protect all your personal information, shipping address and payment data. We never share, sell or leak your customer data to third parties for marketing use — our Privacy Encrypted badge represents full data protection compliance for US shoppers.

Secure payment options include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. All payment gateways apply anti‑fraud protection for every transaction.

We do not permanently save your full credit card details on our server. All payment data is processed through Shopify’s certified secure payment system, fully compliant with US consumer privacy rules.

No hidden taxes, handling or processing fees. Only dress price + optional expedited shipping / custom sizing fees will display clearly before you complete payment.

We highly recommend ordering all bridesmaid gowns in one single order to guarantee identical fabric dye lots and consistent color. Place your order at least 6‑8 weeks before your wedding day to reserve time for production, delivery and potential exchanges.

Small design tweaks (slit length, strap adjustment) are available for custom‑size orders. Note your modification requests in the order notes field or email support after checkout. Major design restructures are not supported.

Our full catalog covers all formal occasions: short cocktail homecoming dresses, long prom gowns, bridesmaid maxi gowns and modest mother of the bride chiffon dresses. Filter by category on our homepage to find event‑specific styles.

Email: support@xalpheor.com
Response time: Within 24 business hours for all customer inquiries.

Our US‑based customer team works Monday‑Friday, 9AM‑6PM EST. Weekend messages will be replied on the next business day.