Privacy policy
Privacy Policy
Your privacy matters to us. Learn how XALPHEOR collects, uses, protects and processes your personal information when you shop with us or use our website.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Contact details: Name, address, billing address, shipping address, phone number, and email address.
Financial information: Credit card, debit card, payment information, transaction details, payment confirmation and related financial information.
Account information: Username, password, security questions, preferences and settings.
Transaction information: Products viewed, items added to cart or wishlist, purchases, returns, exchanges, cancellations and transaction history.
Communications: Information included in customer support inquiries and other communications with us.
Device & usage information: Device, browser, network connection, IP address, unique identifiers and interactions with our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use our Services, communicate with us, or provide information.
- Automatically through our Services, including cookies and similar technologies.
- From our service providers when they process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy.
- Shopify, vendors and service providers supporting IT, payment processing, analytics, customer support, fulfillment and shipping.
- Business and marketing partners where permitted by law.
- Third parties when you direct, request or consent to disclosure.
- Parties involved in business transactions or where required for legal obligations.
Relationship with Shopify
Our store operates on the platform provided by Shopify Inc. Shopify supplies our online e-commerce platform, enabling us to sell products and services to you.
Your data may be stored within Shopify's systems and may be transmitted to Shopify and other third parties in countries other than where you reside in order to provide and improve the Services.
Third-Party Services
Third-party service providers generally collect, use and disclose personal information only as necessary to perform the services they provide.
Payment gateways and other transaction processors may maintain their own privacy policies. We recommend reviewing their privacy policies carefully.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.
Security & Retention
No security measures are perfect or impenetrable, and we cannot guarantee perfect security. We take reasonable precautions and follow industry best practices to help protect personal information.
Retention periods depend on factors such as account management, service delivery, legal obligations, dispute resolution and enforcement of applicable agreements.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have additional rights under applicable privacy laws.
California Consumer Privacy Act (CCPA) Rights
If you are a resident of California, you may have rights under the California Consumer Privacy Act, including rights to request disclosure, deletion and to opt out of certain sharing for targeted advertising.
International Transfers
We may transfer, store and process personal information outside the country where you live. Where applicable, we rely on recognized transfer mechanisms and other lawful safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or other operational reasons. Revised versions will be posted on this website with an updated date where applicable.
Contact Us
If you wish to access, correct, amend or delete personal information, file a complaint, or obtain further information about this Privacy Policy, please contact us.
support@xalpheor.comMonday–Friday · 09:00–17:00 China Standard Time (UTC+8)
08:00–16:00 Eastern Time (ET) · 05:00–13:00 Pacific Time (PT)